Refunds and cancellation

The short version

There is a 7-day free trial with no card, so you can find out whether SoloWork suits you before paying anything. If you pay anyway and it turns out not to suit you, tell us within 14 days and you get your money back. After that, cancel any time and keep working — the app does not stop when the subscription does.

1. Cancelling a subscription

Cancel whenever you like, from your account page. There is no fee and no notice period. The subscription runs to the end of the period you have already paid for and then stops renewing.

Cancelling does not switch the app off. It keeps working at the plan you paid for, permanently, on every computer already activated. What stops is new versions. Nothing is deleted, locked or held back — your work is in a folder on your own machine that we have no way to reach. This is set out in full in section 7 of the terms.

2. The 14-day right to change your mind

Within 14 days of paying, tell us and we will refund you in full. No reason needed. That applies to a first subscription payment and to a Founding Lifetime purchase.

We give this to everybody, and it is worth explaining why we are stating it as a policy rather than quoting the law at you. The statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 belongs to consumers — and a sole trader buying business software is usually acting as a trader rather than a consumer, so the right may not technically apply. On top of that, the statutory right for digital content is normally lost once supply begins with the customer’s agreement, which for downloadable software is immediately.

Relying on either of those to keep somebody’s money would be within the law and against the point of the product. So the 14 days here are contractual, given to every customer, and not conditional on whether you have downloaded or used the app.

Where you are a consumer in law, your statutory rights sit alongside this and nothing here reduces them.

3. Renewals

A renewal is not a new decision, so it does not restart the 14 days. But if a renewal catches you out — you meant to cancel, you had not opened the app in months, the email went to spam — write to us. We would rather refund a renewal nobody wanted than keep money from somebody who has stopped using the software. That is a policy, not an entitlement, and we apply it generously.

We email before an annual renewal so it is never a surprise, and the renewal date is always shown on your account page.

4. When we refund without argument

• Within 14 days of any first payment, for any reason or none.
• You were charged after cancelling.
• You were charged twice.
• You were charged the wrong amount, or on the wrong plan.
• The software does not do what this website says it does, and we cannot put it right in reasonable time.
• A renewal you did not intend, as above.

5. When we usually do not

Outside the cases above, a part-used month is not normally refunded. The trial exists precisely so that decision can be made before any money changes hands, and the app keeps working after cancellation rather than shutting off — so stopping a subscription costs you nothing you were relying on.

A Founding Lifetime refunded after the 14 days would mean handing back a perpetual licence, so those are considered case by case. Ask.

6. If the software is faulty

If SoloWork is not of satisfactory quality, not fit for its purpose, or not as described, that is a separate matter from changing your mind and is not limited to 14 days. Tell us and we will fix it. If we cannot fix it in reasonable time you are entitled to a refund or a reduction in price, and for customers who are consumers those are statutory rights under the Consumer Rights Act 2015 that no term on this page can take away.

7. How to ask, and how long it takes

Email support@blockoutdigital.com from the address on your account, saying what you would like refunded. You do not need a form or a reason.

We aim to reply within one working day and to approve or explain within five. Once approved, the refund is issued to the original payment method — we cannot send it anywhere else — and typically appears within 5 to 10 working days depending on your bank. In no case will we take longer than 14 days from agreeing the refund.

8. Who actually issues the money

Payment is handled by Stripe as merchant of record, so the refund is processed by Stripe and appears from Onelink, matching the original charge. You do not need to deal with Stripe yourself: ask us and we arrange it.

Your licence changes at the same time. A refunded subscription is withdrawn, and the app returns to its sign-in screen on the next check — while your files stay exactly where they are, on your disk, readable without us.

9. Chargebacks

If you dispute a charge with your bank instead of contacting us, the licence is withdrawn while the dispute is open and the app returns to its sign-in screen. Your files are untouched.

Emailing us is faster, and it works. A chargeback takes weeks, costs both of us a fee, and cannot produce an outcome we would not have given you the same afternoon.

10. Contact

Craig Ormston trading as Blockout Digital
Heron House, Nuneaton, CV11 4GR, United Kingdom
support@blockoutdigital.com — a real person, usually within a working day.